This document establishes the formal framework for item returns, exchanges, and refunds for products purchased from Virevessora. We maintain explicit guidelines to ensure clear communication and complete transparency for our transactions.
Scope of Application
This return and refund policy applies exclusively to orders placed, processed, and delivered within the special administrative region of Hong Kong. Because our operations are localized, we do not extend these terms to international transactions or addresses outside Hong Kong.
The return eligibility window spans exactly 30 days, commencing from the specific date the logistics provider delivers the bag to your doorstep. Customers seeking a return must initiate communication within this timeframe by sending an email to contact@virevessora.com to coordinate the process.
Condition of Goods
To qualify for a resolution under this policy, items must meet strict eligibility benchmarks. We accept returns solely if the customer receives a damaged item or an incorrect product delivery. The product must remain in its original delivery state, unused, unwashed, and unaltered in any manner. All original packaging material, tags, dust bags, and structural inserts must accompany the item during the pickup process.
We do not accept returns, exchanges, or refunds if a customer experiences a change of mind after dispatch. Once the item leaves our storage warehouse and enters the logistics network, the delivery process must proceed to completion.
Customers are advised to review their bag selections completely before finalizing their orders to ensure total certainty. If a valid defect or incorrect delivery is established, we arrange a local courier to pick up the item directly from the customer with zero return shipping fees.
Billing Details
We conduct our transactions solely through Cash on Delivery (COD), meaning initial payments are collected at your doorstep. Consequently, we do not store or possess your personal banking details. When a returned bag reaches our facility, our staff requires exactly twenty-four hours to assess the item. If the damage is extensive or a replacement is unavailable, a refund is issued. Additionally, we ensure that every query regarding an exchange or return is documented thoroughly to maintain internal accountability. Our team coordinates with local logistics partners to execute every single doorstep collection in a manner that protects the items from structural damage during transit.
Our customer support team will contact you via email at contact@virevessora.com to request your bank account number and branch details. All refunds are executed via direct electronic bank transfer. Once our system processes the transfer, the funds typically require 5 to 6 business days to reflect in your bank account, depending entirely on your specific banking institution. Furthermore, we do not apply any restocking fees or administrative deductions for processing your returns. The full purchase amount of the eligible item is returned to you.
Statutory Rights
This policy operates in strict alignment with the statutory regulations of Hong Kong. We respect and uphold the provisions set forth under the Sale of Goods Ordinance (Chapter 26 of the Laws of Hong Kong), which mandates that items sold must correspond with their description and be fit for purpose. This document also adheres to the Control of Exemption Clauses Ordinance (Chapter 71) to ensure consumer protections are preserved.
Furthermore, these conditions conform to global digital advertising policies, providing transparent, explicit information regarding timelines, costs, and methods. Our customer support team remains fully active to answer queries from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday. For assistance, contact contact@virevessora.com. Our organization remains fully dedicated to resolving transactional issues in a manner that honors both consumer welfare and corporate compliance standards within our entirely local domestic marketplace.